Terms of Service

Agreement

These terms are an agreement between you and Hardest Cut Creations Inc ("we", "us"), which operates Ouroboro: the ouroboro.io website, the Ouroboro desktop app for macOS, Windows and Linux and its sidebar, the Ouroboro Chrome extension, the automation library, and our API at api.ouroboro.io (together, "Ouroboro"). You accept these terms when you create an account, subscribe or otherwise use Ouroboro. Our Privacy Policy explains how we handle personal data.

If you use Ouroboro for a business or other organization, you accept these terms for it and confirm that you are allowed to. In these terms a "consumer" is a person using Ouroboro mainly for purposes outside their trade, business or profession, and a "business user" is anyone else. Some sections apply only to one of them and say so.

Who we are

Ouroboro is provided by Hardest Cut Creations Inc, whose postal address is 3200 S Wadsworth Blvd, Num C29, Lakewood, CO 80227. You can reach us at support@ouroboro.io. The email address is also our point of contact for users and for authorities, in English.

Who can use Ouroboro

• You must be at least 18 years old, and an adult able to make a binding contract where you live. Ouroboro is not for anyone under 18. The AI providers Ouroboro is built on, including OpenRouter, fal and ElevenLabs, require their users to be 18 or older, and so do we. If we learn that an account belongs to someone under 18, we will close it.
• Where we offer Ouroboro. Ouroboro is not offered in the European Union, the rest of the European Economic Area, Switzerland or the United Kingdom yet. If you use it from there anyway, the mandatory consumer protections of the place you live still apply to you, including the right to withdraw.
• You may not use Ouroboro if you are barred from receiving services under the laws of the United States or the place you live, including the sanctions rules in General.

Your account

Give accurate information and keep it up to date, keep your sign-in and devices secure, and tell us at support@ouroboro.io if you think someone else has used your account. You are responsible for what is done through your account, including what the agent does in runs you start, unless it was caused by our breach of these terms or by someone who got in through no fault of yours. One person may not hold several accounts to get more free usage, and accounts may not be sold or transferred.

Plans and usage

Ouroboro has three plans. Prices are in US dollars.

• How usage is counted. Each paid call Ouroboro makes for you (the agent's AI models, image, video and 3D generation, speech, and CAPTCHA reading) is charged against your allowance at 1.7 times what the provider charges us for that call. Settings, Billing shows what you have used.
• When it runs out. Paid features stop until your next month starts or you upgrade. A call already under way when the allowance runs out may finish. You are never charged more than your plan's price for usage.
• No rollover. Unused allowance ends with the month it belongs to. It does not carry over, cannot be transferred and has no cash value.
• Months. The Free plan's month is the calendar month in UTC. A paid plan's month starts on the day you subscribe and renews on the same day each month.
• Discounts. If you pay less for a month, for example with a promotion code, that month's allowance is the amount you actually paid.
• What each plan can do (the models offered, Max effort, CAPTCHA solving, which is on paid plans only, and how many automations you can publish each week) is shown in Settings, Billing. The Free plan needs an account with a verified email address before it can be used.

Subscriptions, renewal and cancelling

Automatic renewal

Bronze and Platinum are monthly subscriptions that renew automatically every month until you cancel. When you subscribe through Stripe Checkout, you authorize us to charge your payment method the plan's price that day and again at the start of every following month. The plan's price per month is shown next to Upgrade in Settings, Billing in the app before you go to Checkout. The monthly renewal and how to cancel are stated in Stripe's billing portal and on every invoice. Stripe processes the payments; we never see your full card number. Stripe emails you a receipt for each payment, with that month's invoice attached, and the invoice repeats how the renewal works and how to cancel.

How to cancel

You can cancel online at any time, with no fee: in the Ouroboro app open Settings, Billing, Manage subscription, which opens Stripe's customer portal, and choose Cancel. You can also email support@ouroboro.io from your account's address asking us to cancel, and we will. Cancelling takes effect at the end of the month you have paid for: you keep your plan and the rest of that month's allowance until then, you are not charged again, and your account then moves to the Free plan.

Changing plans

• Upgrading (for example Bronze to Platinum) charges the difference for the rest of the current month straight away, prorated by Stripe. The new plan starts once that payment succeeds, and the amount paid is added to the current month's allowance. Your renewal date stays the same.
• Downgrading (Platinum to Bronze) takes effect when you ask, with no refund or credit for the rest of the month. You keep the allowance you have already paid for this month, the cheaper plan's features apply from then, and your next renewal is charged at the cheaper price. To downgrade, email support@ouroboro.io, or cancel and subscribe to the cheaper plan when your month ends.

Failed payments

If a renewal payment fails, your paid plan stays in place but its allowance for the new month is $0 until the payment succeeds, and you do not get the Free plan's allowance in the meantime. Stripe may retry the payment, and you can update your card in Billing, Manage subscription. If the payment is never collected, the subscription ends and your account moves to the Free plan.

Price changes

We may change a plan's price for future months. We will email you from support@ouroboro.io at least 7 days and no more than 30 days before the first renewal at the new price, with the new price, the renewal it first applies to and how to cancel. If you do not want to pay it, cancel before that renewal. A new price never applies to a month you have already paid for.

Refunds

Except where the law gives you a right to a refund, and except as this section and the next say, payments for a month that has started are not refunded, including for allowance you did not use. If we end your paid plan for a reason other than your breach of these terms, or a serious fault of ours stops Ouroboro working for a significant part of a month, we refund the part of that month's payment matching the allowance you had not used. When a payment is refunded or disputed, that amount is taken back out of the month's allowance.

The 14-day right to withdraw

Ouroboro is not offered in the European Economic Area, Switzerland or the UK. But if you are a consumer who has a legal right to withdraw from a contract made online, for example under EU Directive 2011/83/EU or the UK Consumer Contracts Regulations 2013, and you subscribe anyway, this section applies to you.

• You may withdraw from a new subscription within 14 days of the day you subscribe, without giving a reason.
• Your subscription starts straight away only because you ask it to. At Checkout you ask us to start the service now, and you acknowledge that you lose the right to withdraw once the service has been fully performed.
• If you withdraw after the service has started, you pay an amount in proportion to what you received before you told us: the share of that month's usage allowance you had used. We refund the rest within 14 days of receiving your withdrawal, to the payment method you used, at no cost to you.
• If you have used all of that month's allowance, the service has been fully performed and the right to withdraw no longer applies to that payment.
• To withdraw, send us a clear statement before the 14 days end, by email to support@ouroboro.io. You may use the model form below, but you do not have to. We will reply from support@ouroboro.io to confirm that we received it. Withdrawing also ends the subscription, so it will not renew. We do not offer an online withdrawal button yet; email is the way to withdraw.

Model withdrawal form. To Hardest Cut Creations Inc, 3200 S Wadsworth Blvd, Num C29, Lakewood, CO 80227, support@ouroboro.io: I hereby give notice that I withdraw from my contract for the supply of the following service: Ouroboro (plan name) subscription. Ordered on (date). Name of consumer. Email address of the account. Date.

What the agent does for you

Ouroboro's agent works on your own computer. With the permissions you grant, it uses the Ouroboro Chrome extension to read and operate your Chrome browser, including the sites and accounts you are already signed into, and on macOS the Accessibility and Screen Recording permissions to see your screen and use the mouse and keyboard in other apps. It acts on your instructions and on the steps of the automations you choose to run.

Limits of its authority

The agent acts only for you, and only within what you ask or what the automation you start describes. It has no authority from us to act for anyone else. You can stop a run at any time with Stop, and you can withdraw its permissions at any time in Chrome and in your operating system's settings, although the agent then cannot work.

There is no confirmation step

The agent does not ask you to confirm before it buys something, makes a payment, sends a message or email, posts publicly, or deletes or changes your data. When you run an automation from the library, a safety check may stop and ask you before some risky steps (for example a download that could be a program, a site the automation did not declare, or a password field on a site you did not name). That check is not a confirmation step for purchases, messages, posts or deletions. Supervise runs that can spend money, speak for you or change your accounts, and stop the agent if it goes wrong.

Who bears what it does

Actions the agent takes within your instructions are treated as your actions toward the sites, sellers and people involved. That includes a purchase it makes by mistake, because it misread a page, or because a page misled it. We do not reimburse those losses, except where they were caused by our breach of these terms, our negligence or a defect in Ouroboro, or where the law does not allow such a loss to be placed on you. For a mistaken purchase, contact the seller or your card issuer about cancelling or a chargeback.

Other sites may restrict your accounts

Many sites limit or forbid automated use in their terms, and may restrict, suspend or ban accounts they find being automated. You choose where the agent goes. We are not responsible for what a site does to your account because you used the agent there.

CAPTCHAs

On paid plans the agent can solve CAPTCHAs, such as Google reCAPTCHA and hCaptcha challenges, in your browser, using AI models including one from TypeSafe. A CAPTCHA is a site's way of limiting automated access. Use CAPTCHA solving only on your own accounts and only on sites whose terms allow it. You are responsible for that choice, and for any consequence of using it where it is not allowed.

AI output and telling people it is AI

• The agent and its results are produced by AI models. They can be wrong, incomplete, out of date or unlike what you expected, and other users may get similar results. Check results before you rely on them.
• To do its work, Ouroboro sends what you give the agent, and what it reads on your screen and on pages, to the AI providers below. The Privacy Policy explains this.
• As between you and us, you own what you put in and what the agent produces for you, to the extent the law allows. Some providers' terms limit how certain outputs may be used.
• Do not pass the agent off as a person. When the agent writes or speaks to other people for you (messages, emails, posts, calls or generated voice), you must make clear that it is AI-generated wherever the law or the platform requires it, and wherever a reasonable person would otherwise think they are dealing with a human. Images, audio or video that look like real people, places or events and that were generated or changed with AI must be labelled as such. These rules follow Article 50 of the EU AI Act (Regulation (EU) 2024/1689), which applies from August 2, 2026, and our providers' policies.

AI providers and their terms

Ouroboro's models and media come from other companies, reached through our gateway with our own accounts: Anthropic (Claude models), OpenRouter (which routes requests to many model providers), fal (images, video and 3D), ElevenLabs (speech) and TypeSafe (CAPTCHA reading). Each requires that the people using its models follow its rules. These terms include the following by reference, and you agree to follow them when you use Ouroboro:

• Anthropic's Usage Policy;
• OpenRouter's Terms of Service, and the terms of each model provider OpenRouter routes your request to (the model terms OpenRouter lists), which OpenRouter's terms (section 5.2) require us to pass on to you;
• fal's Terms of Service and Acceptable Use Policy;
• ElevenLabs' Terms of Service and Prohibited Use Policy.

Each applies as its provider publishes it from time to time, to your use of that provider's models through Ouroboro. Where a provider's rules are stricter than ours, the stricter rule applies to that use. On anything else between you and us, these terms govern. Do not try to get around a provider's restrictions, for example by using a VPN or proxy to reach a model that is not offered where you are. A provider may refuse, filter or stop a request, or require us to suspend access, and we may suspend a feature or an account when we need to in order to follow a provider's rules.

Acceptable use

Do not use Ouroboro, or have the agent do anything, to:

• break the law or infringe anyone's rights, including intellectual property, privacy and publicity rights;
• send spam, run scams or fraud, phish, or harass, threaten or bully anyone;
• impersonate a real person or organization, create fake accounts, fake reviews or coordinated inauthentic activity, or run bots that claim to be human;
• get around another platform's rules, rate limits, bans or anti-automation measures, or use the agent on a site whose terms forbid it;
• access accounts, systems or data you are not authorized to use, or bypass authentication or security controls (CAPTCHAs only as the agent section allows);
• collect, scrape or profile other people's personal information without a lawful basis, or track or surveil people;
• create, publish or spread malware, phishing pages or automations designed to deceive;
• make sexual content involving minors, intimate images of real people without their consent, or deceptive deep fakes;
• plan violence, terrorism or weapons, promote self-harm or eating disorders, or spread disinformation or interfere with elections;
• make decisions with legal or similarly significant effects on people (credit, employment, housing, insurance, education, healthcare, law enforcement) without the human review the law and our providers require;
• do anything the provider policies in AI providers and their terms forbid;
• resell or share access to Ouroboro or our gateway, or use the gateway outside Ouroboro;
• game the library's rankings, ratings, reviews or earnings, including with fake, linked or coordinated accounts or by running your own automations through other accounts; or
• interfere with, overload, probe or reverse engineer Ouroboro, except where the law allows it.

Content rules for the library

Every automation published to the library, with its title, description, questions, links and thumbnail, must follow these rules as well as Acceptable use. We check each one with automated systems and with people when it is published or edited, and again when it is reported.

Integrity: the person running it stays in control

• No overriding the person running it. An automation may not tell the assistant to ignore, replace or disable the instructions and safety rules of the person running it.
• No sending data to a fixed outside address. Data the person running it did not choose must not be sent to a destination the automation fixes.
• No account takeover. Signing in, changing credentials, or acting on an account other than the runner's own is not allowed. Never ask for a password, one-time code or recovery email.
• No paying a fixed recipient. A payment or transfer must go to a recipient the person running it chooses, not one the automation fixes.
• No running software without confirmation. Installing software, running terminal commands, adding extensions or turning off security settings requires the runner's explicit confirmation.
• No phishing lures. A page the automation sends someone to must be the real service it imitates.
• No hidden conditions. An instruction that only fires under a hidden condition (a date, a viewport size, a language) is treated as an untrusted instruction.
• No following instructions from a page. An automation that tells the assistant to follow instructions found at a URL cannot be reviewed in advance: the page can change after approval.
• An honest description. The description must describe what the automation actually does.

Content that is not allowed

• Explicit sexual content or nudity is not allowed in a marketplace listing. Mature themes and non-explicit romance are fine.
• Any sexual content involving a minor is removed and the account is closed immediately.
• Terrorist material and human trafficking are removed and the account is closed immediately.
• Scams, fake giveaways and anything that collects someone else's credentials are not allowed.
• Malware, and access to systems the runner does not own, are not allowed. Security work on your own systems is fine.
• Instructions for manufacturing weapons or explosives are not allowed.
• Selling or trafficking illegal drugs is not allowed.
• Publishing someone's private information, or tracking a person, is not allowed.
• Credible threats and coordinated harassment campaigns are not allowed. Strong opinions and criticism are fine.
• Content that encourages self-harm or an eating disorder is not allowed. Mentioning mental health support is fine.

Strikes

A listing blocked at publishing time with high confidence in one of the serious categories above adds a strike to the publisher's account. Strikes expire after 180 days, except class A strikes (sexual content involving minors, and terrorism or trafficking), which close the account immediately and do not expire. The strike that closes an account under the count below does not expire either. Counting active strikes: one to three are warnings, the fourth brings a 1-day publishing ban, the fifth 3 days, the sixth 7 days, and the seventh closes the account. A ban covers publishing, editing, reviewing, rating and reporting; you can still run automations. Anyone can report a listing from the library.

Moderation decisions and appeals

Statements of reasons

When we reject, hold, unlist or remove an automation, issue a strike or ban, restrict or close an account, or withhold, void or claw back publisher earnings, we tell you in the app with a statement of reasons: what we decided and its scope, the rule or law it is based on, the facts it rests on, whether automated means were used to detect or decide it, and how you can challenge it. We do not reveal details that would help someone get around our checks.

Appeals

• Strikes can be appealed in the app within 30 days of the strike. A person reviews the appeal. If the strike is overturned, it is removed and your standing is restored; if it is upheld, we tell you.
• Any other decision listed above, including a removal without a strike and withheld or clawed-back earnings, can be challenged within six months by email to support@ouroboro.io, naming the decision and why you think it is wrong. A person reviews it and replies with reasons, and we reverse the decision if it was wrong.
• You can also use any other remedy the law gives you, including going to court.

Reporting illegal content

Anyone can report content they believe is illegal, using Report in the library or by email to support@ouroboro.io. Please include where it is (its link), why you believe it is illegal, your name and email address, and a statement that you believe the report is accurate and complete. We will confirm receipt, decide promptly and tell you the outcome. Copyright reports follow the next section.

Copyright and DMCA notices

We respond to notices of claimed copyright infringement under the US Digital Millennium Copyright Act (17 U.S.C. 512). Our designated agent is: Copyright Agent, Hardest Cut Creations Inc, 3200 S Wadsworth Blvd, Num C29, Lakewood, CO 80227, support@ouroboro.io.

Notice of infringement

A notice must be in writing to our agent and include:

1. a physical or electronic signature of a person authorized to act for the copyright owner;
2. identification of the copyrighted work, or a representative list if several works are covered;
3. identification of the material claimed to infringe, with enough information to locate it, such as its link;
4. your address, telephone number and email address;
5. a statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent or the law; and
6. a statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act for the owner.

Counter-notice

If your material was removed and you believe that was a mistake or misidentification, you may send our agent a counter-notice that includes:

1. your physical or electronic signature;
2. identification of the material that was removed and where it appeared before;
3. a statement under penalty of perjury that you have a good faith belief the material was removed by mistake or misidentification; and
4. your name, address and telephone number, and a statement that you consent to the jurisdiction of the US federal district court for the judicial district of your address (or, if your address is outside the United States, any judicial district in which we may be found), and that you will accept service of process from the person who sent the original notice or their agent.

We send a copy of a valid counter-notice to the person who sent the notice, and restore the material 10 to 14 business days after we receive it, unless that person tells us they have filed a court action to stop the infringement. Knowingly misrepresenting that material infringes, or that it was removed by mistake, can make you liable for damages (17 U.S.C. 512(f)).

Repeat infringers

We close, in appropriate circumstances, the accounts of users who repeatedly infringe. Each valid notice that is not successfully countered counts against the account, and we close the account of anyone with three such notices within 12 months, or sooner for blatant infringement.

Publishing automations

• You keep ownership of the automations you publish. You confirm that you have the rights to everything in them, and that they contain no secrets or other people's personal information.
• You give us a worldwide, non-exclusive, royalty-free license to host, copy, display, run, translate, format and distribute your automations, and to show them in the library and in promotion of Ouroboro, for as long as they are published and for a reasonable time after (for example in backups).
• You give every other user a license to run your published automations through Ouroboro, with their own answers to its questions, for their personal or internal business use, worldwide and royalty-free, for as long as the automation is published. A run already started when you unpublish may finish.
• How many automations you can publish each week depends on your plan, as Settings, Billing shows.
• Automations in the library are made by their publishers, not by us. We do not promise that any automation works, is safe for your accounts or suits you. Read what an automation does before you run it.

Publisher earnings program

Publishers can earn money when other people run their automations. Joining the program is optional.

Joining

To be paid you must be 18 or older and complete onboarding for a Stripe Connect Express account, including Stripe's identity, tax and bank checks. Payout accounts can currently be opened in the United States, Canada and Switzerland. We may add or remove countries; earnings already payable to an existing account are not affected.

What earns

• An earning comes from a qualified run of one of your published automations by someone else: a run that lasts at least 60 seconds with at least one agent action, or that completes after at least 30 seconds with at least one action.
• A qualified run earns 14% of the usage charge that run produced, up to $0.02 a run, and at most one earning per publisher, runner and day (UTC).
• Runs earn nothing if the runner is on the Free plan, in a trial, or in a month that has not been paid; if they are your own runs or come from accounts linked to you; or if the runner's payment for that month was refunded or disputed.

Hold and reserve

An earning is held for 60 days before it becomes payable. It is paid out only once a reserve period of 120 days has passed, counted from the later of the run and the end of the runner's paid month in which it happened, so that refunds and card disputes can settle first.

Payouts

Payable earnings are sent in US dollars as transfers to your Stripe account, periodically, once you are owed at least $10 after any deductions; a smaller balance carries forward. Stripe then pays your bank under its own terms, and any currency conversion is Stripe's.

Refunds, disputes and clawbacks

If a runner's payment is refunded or disputed, the earnings that payment funded are voided if they have not been paid. If they have been paid, we deduct them from your later earnings (a clawback), and we may reverse a transfer already sent to your Stripe account. A balance you owe carries forward against future earnings.

Withholding

We may withhold or void earnings tied to fraud, self-dealing, linked or coordinated accounts, ranking manipulation, a breach of these terms, or a legal requirement. We tell you why, and you can challenge it as Moderation decisions and appeals describes.

Stripe

Payout processing services for publishers are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the "Stripe Services Agreement"). By agreeing to these terms or continuing to operate as a publisher who is paid through Stripe, you agree to be bound by the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of our enabling payouts through Stripe, you agree to give us accurate and complete information about you and your business, and you authorize us to share it, and transaction information related to your use of the payout services Stripe provides.

Taxes and changes

You are responsible for your own taxes; Stripe may collect tax information and issue tax forms. Taking part does not make you our employee, agent or partner. We may change the earning rules or end the program for future runs with 30 days' notice; earnings already earned under the old rules are still paid as those rules said.

Not professional advice

Some library automations handle legal, medical, financial, tax or accounting tasks. Ouroboro, its agent and those automations do not give professional advice and are no substitute for a lawyer, doctor, financial adviser or accountant. Check anything important with a qualified professional, and do not rely on Ouroboro in an emergency.

Do not use Ouroboro to handle protected health information (PHI) under the US HIPAA rules, or other health data you are legally bound to protect. We are not a HIPAA business associate and do not sign business associate agreements, so do not use Ouroboro where you would need one.

The desktop app and Chrome extension

• We give you a personal, non-exclusive, non-transferable, revocable license to install and use the Ouroboro desktop app (macOS, Windows and Linux) and the Ouroboro Chrome extension on devices you own or control, to use Ouroboro under these terms.
• You may not copy (beyond normal installation and backup), modify, distribute, sell, rent or sublicense them, remove their notices, or reverse engineer them except where the law allows it.
• They update themselves, and we may require an update before you can keep using Ouroboro.
• The app asks for macOS Accessibility and Screen Recording permissions, and the extension asks Chrome for permission to read and change the sites you visit. They are what let the agent work; you can withdraw them at any time, and the agent then stops working.
• Open-source parts are licensed under their own licenses. The Chrome Web Store's terms also apply to the extension. Apple, Microsoft and Google are not parties to these terms.
• You can uninstall the app and the extension at any time. This license ends when these terms end between us.

Our API

The Ouroboro apps use our API at api.ouroboro.io, including a gateway that forwards requests to AI providers with our provider accounts and meters them against your plan. You reach it with your Ouroboro sign-in or device token, and you are responsible for all use under your token. Use the API only for your own use of Ouroboro: do not share, sell or publish your token, use the gateway to give anyone else access to AI providers, build a competing service with it, exceed or work around its rate limits, plan limits or metering, or send requests designed to avoid being charged. We may change, limit or retire endpoints; undocumented endpoints can change without notice.

Other services

Ouroboro works with websites, apps and services we do not control. Your use of them is governed by their terms, and you are responsible for following those terms when the agent acts for you. We are not responsible for third-party services, their content or their availability.

Our rights and trademarks

Ouroboro, its software, design and brand belong to us and our licensors. These terms give you no rights in them beyond using Ouroboro as these terms allow. If you send us feedback, we may use it without any obligation to you.

Names and logos of other companies and services that appear in Ouroboro or in library automations, such as Google, YouTube, Discord, Roblox, Stripe, Anthropic, OpenRouter, fal or ElevenLabs, belong to their owners. Ouroboro is not affiliated with, endorsed or sponsored by them unless we say so, and automations that work with a service are made by publishers, not by that service.

Suspension and termination

You can stop using Ouroboro at any time, cancel your subscription as described above, and ask us to delete your account. We may suspend or end your access, remove content, or close your account if you break these terms, if your use puts others at risk, if a provider requires it, or if the law requires it. We tell you why and how to challenge it, unless the law forbids that or it would undermine safety or an investigation. If we end a paid plan for a reason other than your breach, we refund as Refunds says. The sections on publishing licenses, publisher earnings and clawbacks, our rights, disclaimers, limits of liability, indemnity, governing law and General survive the end of these terms.

Disclaimers

Ouroboro is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement, and we do not promise that Ouroboro or the agent will be accurate, uninterrupted, secure or free of errors. Nothing in these terms excludes a warranty, guarantee or right that the law says cannot be excluded, including consumer guarantees where you live.

Limits of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, and our total liability for all claims about Ouroboro is limited to the greater of what you paid us in the 12 months before the claim and 100 US dollars. These limits do not apply to liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit or exclude. Some places do not allow some of these limits, so they may not all apply to you.

Indemnity

This section applies only to business users; it does not apply to consumers. If you use Ouroboro as a business user, you will defend and indemnify us against third-party claims, losses and reasonable costs arising from your content, your automations, actions taken through your account, or your breach of these terms or of the law, except to the extent they were caused by us.

Governing law and courts

These terms, and any dispute about them or Ouroboro, are governed by the laws of the state where Hardest Cut Creations Inc has its principal place of business and the federal laws of the United States that apply there, without regard to conflict-of-law rules. The state and federal courts located there have jurisdiction, and you and we consent to them. If you are a consumer, you also keep the protection of the mandatory laws of the country or state where you live, and you may bring a claim in the courts where you live. Before going to court, please contact us at support@ouroboro.io so we can try to resolve the problem.

Changes to these terms

We may update these terms, for example when Ouroboro, the law or our providers' terms change. We will tell you about a change in the app at least 30 days before it takes effect, and say what is changing. A change needed sooner by law or by a provider, or one that only concerns a new feature, can take effect when we publish it.

• Consumers: a change that materially affects your rights or obligations needs your acceptance. We will ask you to accept it, and continuing to use Ouroboro alone does not count as accepting. If you do not accept, tell us at support@ouroboro.io before the change takes effect: we end your subscription on that date and refund the part of that month's payment matching the allowance you had not used.
• Business users accept a change by continuing to use Ouroboro after it takes effect.

Plan prices change only as Price changes describes.

General

• Entire agreement. These terms, together with the Privacy Policy and the documents they include by reference, are the whole agreement between you and us about Ouroboro.
• Severability. If a court finds part of these terms unenforceable, that part is limited as little as possible and the rest stays in force.
• No waiver. If we do not enforce a term straight away, we have not given up the right to enforce it later.
• Assignment. You may not transfer these terms or your account without our written consent. We may transfer them to an affiliate or as part of a merger, acquisition or sale of assets, with notice to you, as long as it does not reduce your rights as a consumer.
• Force majeure. Neither of us is responsible for a delay or failure caused by events beyond reasonable control, such as natural disasters, war, labor action, outages of internet, cloud or AI providers, or government action. This does not suspend your right to cancel.
• Notices. We send notices in the app, and they count as received when sent. The emails you get about your subscription are Stripe's receipts and invoices, and a notice of a price change, which we send from support@ouroboro.io as Price changes describes. You send notices to support@ouroboro.io or by post to Hardest Cut Creations Inc, 3200 S Wadsworth Blvd, Num C29, Lakewood, CO 80227.
• Export control and sanctions. You must follow US export control and sanctions laws and those of the place you live. You may not use Ouroboro if you are located in a country or region under comprehensive US sanctions, or if you are on, or owned or controlled by someone on, a US government list of restricted parties, and you may not use it to export anything in breach of those laws.
• Independent parties. These terms create no partnership, employment or agency between you and us, and no rights for anyone else.
• Language. These terms are written in English, and the English version governs.

Contact

Hardest Cut Creations Inc, 3200 S Wadsworth Blvd, Num C29, Lakewood, CO 80227. Email support@ouroboro.io.